Terms & Conditions – Urban Quest

Effective Date: September 15, 2026

These Terms & Conditions ("Terms") govern your access to and use of the Urban Quest mobile application (the "App"), operated by Blue Pelican Digital LLC ("we," "us," or "our"). The App is a location-based interactive storytelling experience that guides users through real-world locations using GPS technology, and allows users ("Creators") to publish their own quests. By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years old (or the minimum age required by law in your jurisdiction) to use the App. By using the App, you represent and warrant that you meet this requirement. We ask for your date of birth on a neutral age screen when you sign up to confirm your eligibility, and we do not permit account creation by anyone under 13. We keep only the yes/no result of that check, not the date itself.

2. App Description & Intended Use

The App provides interactive, location-based stories that unfold as users travel to specific real-world locations. Story content is unlocked when users physically arrive at designated locations, similar to a real-world escape room or guided adventure.

Any registered user may author a quest. There is no separate Creator verification or approval step to become a Creator. Every quest, however, must be reviewed and approved by our moderation team before it can be published for other users to play (see Section 10(a)), and every quest remains subject to these Terms and our content policies.

You agree to use the App only for personal enjoyment and, where you author quests, for the lawful publication of your own original quest content.

3. Location Services Requirement

a. Use of Location Data

The App uses your device's precise location (GPS) to deliver its core experience. Location data is used to:

Guide you to story locations
Trigger story content upon arrival
Enable progression through the experience
Record the coordinates of a point you capture with the creator scouting tools, if you use them

While you are actively playing a quest leg, the App keeps checking your location after you switch away from it, so it can tell when you reach a waypoint. On iOS this uses the "Always" location permission; on Android, version 2.1 and later do not request background location and instead run a foreground service with a permanent notification for the length of the leg, while version 2.0 (still available on Google Play at the time of writing) uses the background-location permission for the same purpose. Checking stops when the quest leg ends.

Your position during play is compared with the next waypoint on your own device and is not sent to us. Coordinates you capture as a scouted waypoint are sent to us and stored under your account, and become part of any quest you build from them. Your precise location is not used for advertising or marketing. Free quests display ads through Google AdMob, which may use your device's advertising identifier as described in our Privacy Policy.

b. Disabling Location Access

If you disable location services, the App will not function as intended, and certain features or content may be unavailable.

4. User Safety & Responsibility

You are responsible for your own safety while using the App. By using the App, you agree to:

Obey all local laws, traffic rules, and regulations
Remain aware of your surroundings at all times
Avoid dangerous, restricted, or private areas
Use the App responsibly and at your own risk

The App provides story guidance only and does not guarantee safety, accessibility, or suitability of any location.

5. Purchases, Subscriptions & Payments

The App is free to download. Some quests are paid, and we offer an optional subscription. This section tells you exactly what you get and for how long — please read it before you buy.

a. Who you are buying from

All in-app purchases are sold through the app store on your device. On iOS, Apple is the merchant of record: you buy from Apple, Apple charges your Apple ID, and Apple sets and applies the purchase, refund, and cancellation rules for that transaction. We are not the seller of record, and neither is the Creator of a quest. Where the App is available on Android, Google Play fills the same role: you buy from Google, Google charges your Google Play account, and Google sets and applies the purchase, refund, and cancellation rules for that transaction.

We do not collect or store your payment card or bank details. We use RevenueCat to check purchase receipts with the app store and to manage your Premium subscription status. Your access to an individual paid quest is recorded and controlled by us, on our own servers — not by RevenueCat. RevenueCat does not charge you, does not hold your money, and cannot issue refunds.

b. Paid quests are a 30-day pass, not a permanent purchase

Please read this carefully. When you buy a paid quest:

Your purchase gives you 30 days of access to that quest, starting at the moment of purchase.
When the 30 days end, your access to that quest ends automatically. The App shows the number of days remaining on each purchased quest in My Quests, but access ends at the end of the period without a separate warning and there is no grace period. Any progress you have not finished by then will no longer be playable, although if you buy the quest again we return you to the scene you had reached.
Buying the same quest again starts a new, full 30-day period. Purchases do not stack or carry over. You can only buy a quest again while it is still published, and — for a quest that is offered only during a limited season — while that season is open; once your access has lapsed you have no right to re-purchase a quest that has been withdrawn or whose season has closed.
A paid quest is a consumable purchase. It is not a one-time unlock, not a licence for life, and it is not restored by "Restore Purchases" after it has expired.
Free quests never expire. Nothing in this section applies to them.
A Premium subscription does not extend, replace, pause, or renew paid-quest access. The two are separate (see subsection d).
If a purchase is refunded or reversed, access to that quest ends immediately, whether or not the 30 days have run out.
Access can also end early if the quest itself goes away. If the Creator deletes or unpublishes a quest, or if we remove it for violating these Terms or in response to a copyright complaint, your access to that quest ends at that moment, even if your 30 days have not run out. We do not refund purchases; see subsection (c).
Deleting your Urban Quest account ends all paid access immediately. Deletion permanently removes your purchase records, including any quest whose 30 days have not run out. Those purchases are not refunded and cannot be restored, so if you have unfinished paid quests, finish them before you delete your account (see Section 20).

Automated receipt checks. We check purchase receipts with the app store, both when you buy and afterwards. If the store reports that a purchase was refunded or reversed, access to that quest is removed automatically, without a person reviewing it first, and we may also remove access automatically where a receipt cannot be confirmed with the store. If you believe access was removed in error, email support@urbanquestapp.com with the subject line "Purchase Access" and a person will review it and restore access if the purchase is valid.

c. We do not issue refunds

We do not process refunds and we cannot issue them. Because Apple is the merchant of record, all refund requests must go to Apple:

Visit https://reportaproblem.apple.com and sign in with the Apple ID used for the purchase, or use the "Report a Problem" link in your Apple receipt email.
Apple decides whether to grant a refund, under Apple's own policies. We have no ability to override Apple's decision.
On Android, refund requests go to Google Play under Google's policies — use https://play.google.com/store/account/orderhistory or the "Report a problem" link in your Google Play receipt email. Google decides whether to grant a refund, and we have no ability to override Google's decision.

Billing, refunds, cancellations, and subscription management are governed by the policies of Apple (and, on Android, Google) — not by us.

d. Premium Ad Free subscription

Premium Ad Free is an auto-renewing subscription, currently $5.99 per month (or the local-currency equivalent; the price shown to you at purchase is the price that applies).

It is billed to your Apple ID — or, on Android, to your Google Play account — at confirmation of purchase and renews automatically each month unless you cancel at least 24 hours before the end of the current period. Your store account is charged for renewal within 24 hours before the period ends.
You manage and cancel the subscription in your device's account settings (Settings → your name → Subscriptions on iOS). Deleting the App does not cancel it.
Premium removes advertising for your own account only. It does not remove ads for anyone else, it does not unlock any content, and it does not include any paid quests. Paid quests are still purchased separately and still run on the 30-day term described above.

e. Advertising on free quests

Free quests are ad-supported. We currently show a single interstitial ad at the end of a quest. Ads are served through Google AdMob; see our Privacy Policy for how the advertising identifier and your ad-consent choice are handled. Premium subscribers are not shown these ads.

f. Price and availability changes

We may add, change, or discontinue paid content and prices. A change in price never changes what you paid for a purchase you have already made. Removing a quest, however, does end access to it. If a Creator deletes or unpublishes a quest, or if we remove it for violating these Terms or in response to a copyright complaint, your access to that quest ends at that moment even if your 30 days have not run out, and we do not refund it — subsection (c) explains how to ask Apple (or Google Play) for a refund. Any change to the price of an auto-renewing subscription will be handled under the app store's own price-change rules, which require notice to you.

6. Creator Payments & Payouts

If you have published a quest, you may earn revenue from it. This section is your agreement with us about that money.

a. Who you contract with

Your counterparty for everything in this section is Blue Pelican Digital LLC. You are not the seller of record for any purchase, you have no direct contractual relationship with the person who buys or plays your quest, and you have no claim against Apple, Google, or the buyer for these amounts. We owe you your share; the app store owes you nothing.

b. Revenue share on paid quests

For each completed sale of your paid quest, you earn 60% of Net Revenue. Net Revenue means the amount reported to us for that sale by the app store after the store deducts its commission. We retain the remaining 40%. Your share is always calculated on Net Revenue, never on the gross price the player paid.

Net Revenue is based on the commission figure the app store reports to us for each transaction; we do not independently audit the store's reporting, and store commission rates can change. Where the store does not report a commission figure for a transaction, we apply a standard 30% commission rate to calculate Net Revenue — which may be higher than the rate the store actually charged, in which case your share for that transaction is calculated conservatively.

c. Ad revenue on free quests

Free quests are ad-supported. We allocate 30% of Net Advertising Revenue attributable to your free quests to you, in proportion to the ad impressions served in your quests during the relevant period. Net Advertising Revenue means the advertising revenue the ad network reports to us for that period, less any commission the network deducts from it. We take those figures from the ad network's own reports and do not independently audit them. We retain the remaining 70%. Advertising revenue is reported to us periodically by the ad network and posted to your balance after we receive those reports — it is not calculated or credited in real time.

d. Premium subscriptions — and what they mean for your ad earnings

Revenue from Premium subscriptions is retained entirely by us. There is no Premium revenue pool, no Premium revenue share, and no per-play Premium payment to Creators. Creators receive nothing from Premium subscription revenue, regardless of how much a Premium subscriber plays their quests.

Because Premium subscribers are not shown ads, their plays of your free quests generate no advertising revenue and therefore no ad earnings for you. As Premium adoption grows, ad earnings per play on free quests will fall. We want you to understand this before you decide to publish free, ad-supported quests.

e. Adapted city editions

We may produce an adapted edition of your quest set in another city. We will only do this with your opt-in. If you opt in, you receive 40% of Net Revenue from sales of that adapted edition, as the original Creator. The party who adapts the quest receives no share of those sales. Advertising revenue earned by an adapted edition is credited to that edition and is not part of this royalty.

f. When earnings become payable

Earnings mature 90 days after the underlying sale or advertising period. Until an amount has matured, it is pending and is not payable.
We process payouts of matured balances on a monthly cycle. Payout runs are initiated by us on that cycle; a payout is not triggered automatically the moment your balance matures or crosses the threshold.
There is a minimum payout threshold of $20. Balances below the threshold roll forward to the next cycle.

We do not guarantee a specific payment date within a cycle, and payout timing may be affected by Stripe, your bank, holidays, or verification checks. A payout run is issued from the funds we hold with Stripe; if those funds do not cover every payout due in a cycle, we hold the entire run rather than paying some Creators and not others, and issue it in a later cycle. This does not change what you have earned or when it matures.

g. Payout processing via Stripe

Creator payouts are processed by Stripe through Stripe Connect Express. Payouts are made in U.S. dollars, into a Stripe Express account we open in the United States. If you cannot complete Stripe's onboarding for a U.S. account, contact us at the address in Section 21 before you publish — your earnings still accrue (see subsection i), but we cannot transfer them until a payout account is in place. To receive payouts you must complete Stripe's onboarding and agree directly with Stripe to the Stripe Connected Account Agreement. You provide your identity, tax, and bank details directly to Stripe; Stripe collects and processes that information as its own controller. We store only a reference to your Stripe account and its status — we do not store your bank details or your tax identification number.

If you do not complete Stripe onboarding, we cannot pay you. Your balance is unaffected (see subsection i). Before you can publish a quest you must either begin Stripe onboarding or acknowledge, once, that we cannot issue you a payout until you do. We record that acknowledgment on your account. It does not waive anything you earn: earnings continue to accrue and remain yours under subsection i.

h. Refunds, chargebacks & adjustments

If a purchase is refunded, charged back, or otherwise reversed, the corresponding earnings are deducted from your balance as soon as we are told, whether or not those earnings had matured. If the store later un-does a refund and re-collects the money, we credit the same amount back to you, and that credit matures over a new 90-day period running from the reversal. This can make your balance negative. A negative balance is carried forward and offset against your future earnings until it is cleared. We do not require a reserve and we will not invoice you for a negative balance — it simply offsets what you earn next.

We may withhold or reverse payouts that we reasonably believe result from fraud, self-dealing, impression or purchase manipulation, or violations of these Terms.

i. No forfeiture

Your earned balance never expires. We do not sweep, void, or reclaim unpaid balances, and your balance is not forfeited if your account is suspended, if you stop publishing, or if you delete your account. If we cannot pay you — for example because your Stripe onboarding is incomplete — the balance is held for you until payment becomes possible. Deleting your account removes the link between your account and your Stripe payout account, and you cannot sign in again to restore it, so a balance left behind at deletion can no longer be sent through a normal payout run. Write to us at the address in Section 21 and we will arrange payment another way.

j. Taxes

You are responsible for all taxes on your Creator earnings. We do not withhold taxes from your payouts.

Your tax information is collected by Stripe when you complete payout onboarding, not by us. Any applicable U.S. information return arising from payouts made to you through Stripe (for example a Form 1099-K) is issued by Stripe from the details you provide to Stripe; check your Stripe Express dashboard for those documents. We do not currently collect a Form W-9 from you and we do not issue tax documents ourselves.

If we determine that a reporting or withholding obligation falls on us rather than on Stripe, we will tell you and we will require a completed Form W-9 (or the applicable form for non-U.S. Creators) before we can release a payout to you. Providing that form would then be a condition of payment; it is not something we collect today. You are responsible for the accuracy of any tax information you provide to us or to Stripe.

k. Changes

We may modify the revenue-share percentages or payout mechanics prospectively, with notice as described in Section 17. Changes do not affect amounts you have already earned.

7. Intellectual Property

All content within the App that is created or owned by us, including but not limited to stories, text, images, audio, video, characters, artwork, and software, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission, except as expressly permitted by these Terms.

By submitting user-generated content (a "Quest" or any portion thereof) through the App or our creator tools, you grant us a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to host, store, reproduce, display, perform, distribute, and modify (for technical reasons such as resizing, reformatting, or transcoding) that content, and to sublicense these rights to our service providers and distribution partners (such as the Apple App Store and Google Play) solely as needed to operate, promote, and improve the App and to make your content available to other users. This license applies to all content you submit — whether you create it using our tools or incorporate material you created or acquired beforehand, including stories, text, images, audio, video, or other works you already own or have copyrighted (for example, a previously written, copyrighted story you adapt into a Quest). The service providers that may receive your submitted text or audio in order to provide a feature are identified in Section 12 and in our Privacy Policy.

You retain ownership of your original content. You represent and warrant that you own, or have obtained all rights, licenses, consents, and permissions necessary to grant the license above for everything you submit, and that your content does not infringe or violate the intellectual-property, privacy, publicity, or other rights of any third party. If your content includes any third-party material (such as text, music, images, video, trademarks, or a person's name, voice, or likeness), you are solely responsible for clearing all rights needed for us to use it as described in these Terms.

Uploaded media is publicly accessible. Images, audio, and video you upload are stored in a public media bucket and can be retrieved by anyone who has the file's web address, even if the quest is unpublished, unlisted, or still a draft. Treat everything you upload as public. Do not upload media that you need to keep private or that contains information you would not publish. Deleting a quest, a scene, a waypoint, or your account also deletes the stored files they held, unless another quest or a cached narration clip still points at the same file, or our storage provider is unavailable at that moment (see Section 20). Content that we remove through moderation or a copyright notice is different: that removes the App's links to a file, and deleting the stored copy is a separate step we perform by hand (see Section 11(b)).

This license ends when you or we remove the content from the App, except for (a) copies already shared with or cached by other users, (b) copies we must retain for legal, audit, or moderation purposes, and (c) stored media files that remain on our media host because another quest or a cached narration clip still points at them, or because a storage failure prevented their removal, until they are removed as described in Section 20.

8. User Conduct

You agree not to:

Use the App for unlawful purposes
Attempt to bypass or manipulate GPS or location-based features
Reverse engineer, decompile, or tamper with the App
Interfere with App security or functionality
Use any automated system (bots, scrapers) to access the App or extract data
Impersonate another person or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate access for violations of these Terms.

9. Prohibited Content & Conduct

The App allows users to publish and consume user-generated content. To keep the community safe, the following content and behaviors are strictly prohibited, anywhere in the App, including in quest titles, descriptions, scene scripts, narration, uploaded images, uploaded audio or video, profile information, or any other field a user can populate:

Sexual content involving minors. Any depiction, suggestion, or solicitation of sexual content involving anyone under 18 is forbidden, will be reported to law enforcement, and will result in an immediate permanent ban.
Sexually explicit, pornographic, or obscene content.
Hate speech. Content that promotes or incites hatred, violence, or discrimination against individuals or groups based on race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, age, or veteran status.
Harassment, bullying, threats, or intimidation of any individual or group, including doxxing (publishing private information without consent).
Violence and gore. Graphic depictions of violence, self-harm, or gore that are not contextually appropriate.
Illegal activity. Promotion, facilitation, or instruction in illegal activities, including drug dealing, weapons manufacturing, fraud, theft, or unlicensed gambling.
Dangerous or harmful directives. Quests that direct players to trespass on private property, enter restricted or dangerous areas, evade law enforcement, or perform any action likely to cause physical harm to themselves or others.
Intellectual property infringement. Content you do not have the right to use, including copyrighted text, images, audio, video, or trademarks belonging to others.
Spam, scams, or deceptive content. Including phishing attempts, pyramid schemes, fake giveaways, and content designed primarily to redirect users to external sites.
Malware or malicious links. Any content that contains, links to, or attempts to deliver software designed to harm a device, account, or network.
Personally identifiable information of others published without their explicit consent.
Impersonation of any real person, brand, or organization.

We reserve the right, at our sole discretion, to remove any content that violates these Terms, suspend or permanently ban any user who violates these Terms, and report illegal content and conduct to the appropriate authorities. This applies regardless of whether the violation was identified by our moderation team or reported by a user. Section 16 describes what a ban does to your account and to quests you have published.

10. User-Generated Content & Reporting

a. Pre-publication review

Every quest is reviewed and approved by our moderation team before it is published for the first time. A quest cannot be published without that approval.

Changes made to an already-published quest are different. If a Creator edits a quest that is already live — for example by rewriting a scene, changing a description, or replacing an image — the edited content is served to players immediately and is flagged for re-review afterwards. It may therefore appear in the App before a person has reviewed it. We remove content that violates Section 9 as soon as we identify it. We may also use automated tools to flag potentially prohibited content for human review.

b. Reporting

If you encounter content in the App that you believe violates Section 9 (Prohibited Content & Conduct), please report it. In the App, tap the ⋯ menu on a quest or a review and choose "Report content." You can also email us at support@urbanquestapp.com with the subject line "Content Report" and a link or screenshot — use email to report anything you cannot reach through the in-app menu, including a scene, a user, or a Creator's profile.

c. Action on reports

We take all reports seriously and will review and act on reports of objectionable content within 24 hours, including by removing offending content and, where appropriate, suspending or banning the responsible user. Egregious violations (such as sexual content involving minors) will be acted on immediately and reported to law enforcement.

d. Blocking other users

You may block any other user from inside the App. Blocking works in one direction: it hides that user from you. Their quests stop appearing in the App's browse listings, and their reviews are hidden from the full review list on a quest. Blocking is not a complete shield: a direct link to a blocked user's quest will still open, and a short review preview on a quest page may still show their review. Blocking does not restrict what the blocked user can do, does not hide your content from them, and is not a substitute for reporting — if a user is harassing you or violating Section 9, report them under subsection (b) so we can act on the account.

e. No tolerance for abusive users

There is no tolerance for users who repeatedly publish prohibited content. We reserve the right to permanently ban any user, with or without notice, for repeated or egregious violations of Section 9.

11. Copyright Complaints (DMCA)

We respect intellectual-property rights and respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512.

a. Reporting copyright infringement

If you believe content in the App infringes your copyright, send a written notice to:

Copyright Notices — Blue Pelican Digital LLC 4523 Cloverdale Loop, Hixson, TN 37343 Email: support@urbanquestapp.com (subject line "DMCA Notice")

Your notice must include: (1) identification of the copyrighted work you claim has been infringed; (2) identification of the material you claim is infringing and information reasonably sufficient to allow us to locate it (for example, the quest title and scene, and the file's web address if the material is an image, audio, or video file); (3) your name, mailing address, telephone number, and email address; (4) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf; and (6) your physical or electronic signature.

b. Our response

Upon receiving a valid notice, we will promptly remove the identified material from the App, notify the user who posted it, and provide that user a copy of the notice.

If the material is an uploaded media file, please tell us so in your notice. Removing a quest or a scene from the App removes the App's links to the underlying file, but it does not by itself delete the stored file, which can remain retrievable by anyone who already has its direct web address until we delete it. Deleting the stored copy is a separate manual step we perform after removing the material from the App. Identifying the file in your notice lets us complete that step promptly.

c. Counter-notification

If your content was removed and you believe that was a mistake or misidentification, you may send us a counter-notification that includes: (1) identification of the removed material and where it appeared before removal; (2) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; (3) your name, mailing address, and telephone number; (4) a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, the Eastern District of Tennessee) and that you will accept service of process from the person who submitted the original notice; and (5) your physical or electronic signature. If the original complainant does not notify us within 10 business days that it has filed a court action seeking to restrain the alleged infringement, we may restore the removed material.

d. Warning: false claims carry legal consequences

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing — or who knowingly materially misrepresents that material was removed or disabled by mistake or misidentification — may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or licensee, or by us. Before sending a notice, please consider whether the use may be lawful (for example, as fair use). We may forward abusive or bad-faith notices to the affected user.

e. Repeat infringers

We terminate the accounts of repeat infringers. For this purpose, a user is a repeat infringer if, within any rolling 12-month period, we remove or disable material posted by that user in response to three or more separate valid takedown notices that are not withdrawn by the complainant and are not resolved in the user's favor following a counter-notification.

We may also terminate an account sooner — including after a single incident — where the infringement is willful, large-scale, or otherwise egregious, and we may decline to terminate where the circumstances plainly do not warrant it. Termination for repeat infringement does not forfeit any Creator balance already earned (see Section 6(i)).

12. Third-Party Services

The App relies on third-party services, including:

Apple and Google — sign-in and in-app purchases.
RevenueCat — receipt checking with the app store and Premium subscription status.
Stripe — Creator payouts (see Section 6(g)).
Google AdMob — advertising on free quests.
Anthropic (Claude) — receives quest text (descriptions and scene scripts) when we use AI writing assistance on a quest in our internal tools, or when a quest is adapted into another city edition.
Replicate — receives scene scripts when AI narration audio is generated for a quest.
Railway (application hosting), Cloudflare R2 (media storage and disaster-recovery database replicas), Netlify (creator website hosting), and Bluehost (hosting for urbanquestapp.com).
Resend — transactional email, such as password resets, and our internal operational notices.
Sentry — server-side error reporting.
Expo — push notification delivery.
Google Fonts — typefaces on the creator website.
Mapping providers — Apple's maps on iOS, and Google Maps on the creator website and, when we release on Android, in the Android app. OpenStreetMap (Nominatim and Overpass) is used to name and locate a published quest and to find candidate venues when a quest is adapted for another city.

Anthropic and Replicate receive the Creator's actual words for the features described above; the license in Section 7 covers that use. Your use of any third-party service is subject to that provider's own terms and policies. Our Privacy Policy lists the service providers that receive data and what each one receives.

We are not responsible for third-party services or content.

13. Disclaimers

The App is provided on an "as is" and "as available" basis. We make no warranties regarding:

Accuracy or availability of story content
GPS precision or uninterrupted access
Safety, accessibility, or condition of real-world locations

Use of the App is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or content, arising from:

Use of or inability to use the App
Travel to or presence at any location
Personal injury, property damage, or loss
Content posted by other users
Loss of access to a paid quest at the end of its 30-day term

Cap on our total liability. To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the App or these Terms will not exceed the greater of (a) the total amount you paid for the App and in-app purchases in the twelve (12) months immediately before the event giving rise to the claim, or (b) US $100.

What is not limited. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for our gross negligence or willful misconduct, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in those jurisdictions our liability is limited to the smallest amount permitted by law.

If you are a Creator, our liability for Creator earnings is limited to paying you the balance actually owed to you under Section 6.

15. Indemnification

You agree to indemnify and hold harmless Blue Pelican Digital LLC and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the App, content you post, or your violation of these Terms.

16. Termination

We may suspend or terminate your access to the App at any time for any reason, including violation of these Terms. Upon termination, your right to use the App will cease immediately. Termination does not entitle you to a refund of any purchase (see Section 5(c)) and does not forfeit any Creator balance already earned (see Section 6(i)).

What a ban does. If we ban your account for a violation of Section 9, quests you have published are unpublished and removed from the App, and your identifying account details — display name, email address, sign-in identifiers, profile picture, profile text, and listed genres — are overwritten with non-identifying placeholders, and you can no longer sign in. A ban is not the same as deleting your account: it does not delete your uploaded media files, your feedback messages, your push registrations, your blocks, or the reference to your Stripe payout account, and it does not delete your drafts, purchases or play history. If you want those removed as well, delete your account (see Section 20). Your earned Creator balance is not forfeited.

Sections 6, 7, 9, 11, 13, 14, 15, 18, 20, and 22, and Annex A, survive termination.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted within the App or on our website with an updated effective date. Continued use of the App after the effective date of an update constitutes acceptance of the updated Terms. Material changes will be announced in the App or via email where appropriate.

18. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.

You and we agree that the state and federal courts sitting in Hamilton County, Tennessee have exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms or the App, and you consent to personal jurisdiction in those courts and waive any objection based on inconvenient forum. (Copyright counter-notifications are handled as described in Section 11(c).)

If you are a consumer resident in the European Economic Area, the United Kingdom, or another jurisdiction whose law gives you mandatory rights that cannot be overridden by agreement, nothing in this section deprives you of the protection of those mandatory rules or of the right to bring proceedings where that law allows.

19. Apple App Store Terms

These Terms are the end user license agreement for the App. They govern your use of the App, and they replace Apple's standard Licensed Application End User License Agreement. Apple is not a party to these Terms.

If you obtained the App from the Apple App Store, Annex A at the end of these Terms sets out the additional terms Apple requires, including Apple's rights as a third-party beneficiary. Annex A applies only to your use of the App on an Apple device; if anything in Annex A conflicts with the rest of these Terms, Annex A controls for that use.

20. Account Deletion

You may delete your account at any time. To delete your account:

Use the in-app account deletion option in your profile settings (Profile → Delete Account), or
See https://urbanquestapp.com/account-deletion/ for step-by-step instructions, or
Email support@urbanquestapp.com with the subject line "Account Deletion Request" from the email address associated with your account.

The web page is an instructions page; it explains the two routes above and does not itself submit a request.

What deletion actually does. So that published quests other people are playing do not break, deleting your account anonymizes your account record rather than erasing it. Your identifying details — name, email address, sign-in identifiers, profile picture, and profile text — are overwritten with non-identifying placeholders, and you can no longer sign in.

Hard-deleted at the same time: your draft and unpublished quests (including any quest you had unpublished or that moderation had removed from view), together with their waypoints and scenes; your reviews and ratings; your purchase records; your scouted waypoint records (including the coordinates attached to them); the feedback messages you sent us from inside the App; the push-notification registrations for every device signed in to your account; the blocks you created and the blocks other users placed on you; your narration usage counters; and any saved password or outstanding password-reset link.

Uploaded media files. Deleting your account also removes the stored files it held — your profile picture, and the images, audio, and video inside your scouted waypoints and your draft and unpublished quests — from our media host. A file is retained only where another record still points at the same file (for example a city edition of your quest, a shared narration clip, or a quest you published, which survives deletion together with its media), or where our storage provider was unavailable at the moment of deletion, in which case the deletion of your account still completes and the file is left behind. Until a file is removed it remains retrievable by anyone who has its direct web address. If you believe a specific file should have been removed and has not been, email support@urbanquestapp.com with the subject line "Media Deletion" and identify the files or the quest they belonged to, and we will remove them manually.

Published quests are delisted, not deleted. Quests you published are kept and remain playable for anyone who already holds access or a direct link, credited to an anonymized account — but they are removed from the App's public browse listings as soon as your account is deleted. Reviews you wrote are not delisted but deleted outright.

Also retained after deletion, in association with the anonymized account record: financial and ledger records (earnings, payouts, and transaction history), retained as required for accounting, tax, and audit purposes; moderation reports you filed and reports other users filed about you; and our internal records of ads served during play, which are kept because creator ad earnings are allocated in proportion to them but from which the link to your account is removed. The reference to your Stripe payout account and its onboarding status are cleared from our records when you delete; that does not delete the Stripe account itself, which Stripe retains under its own policy. Any Creator balance you have already earned is not forfeited by deletion (see Section 6(i)); contact us at the address in Section 21 to arrange payment.

How long it takes. In-app deletion takes effect immediately — the account is anonymized as soon as you confirm. Deletion requested by email is completed within 5 business days, and in every case within 30 days of your request. Database backups are kept on a short rolling window (currently 72 hours) and are overwritten after that.

Third parties. Deletion removes your stored files from our media host and removes your push registrations, so the push service is never asked to reach your devices again. It does not, by itself, delete data held by the other third-party services listed in Section 12 — for example the app stores' records of your purchases, our payment processor's records, or our error-reporting provider's logs. Our Privacy Policy describes retention in more detail.

21. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

Email: support@urbanquestapp.com Operator: Blue Pelican Digital LLC Mailing address: 4523 Cloverdale Loop, Hixson, TN 37343

22. General Provisions

a. Electronic communications

You consent to receive communications from us electronically — by email to the address on your account, by in-app message, or by notice posted in the App or on our website — and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

We will send notices to the email address associated with your account. You cannot change that address inside the App today — for accounts created with Apple or Google sign-in it comes from that provider. If the address on your account is no longer one you can receive mail at, contact us at support@urbanquestapp.com so we can update it, and we will treat notices as delivered only to an address we have on file for you.

b. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, epidemics, government action, power or telecommunications failures, internet or cloud-hosting outages, GPS or satellite disruption, or the failure, suspension, or policy change of any app store, payment processor, ad network, or other third-party service the App depends on.

c. Assignment

You may not assign or transfer these Terms, your account, or any rights under them without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit the parties' permitted successors and assigns.

d. Severability

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, it will be severed. The remaining provisions stay in full force.

e. No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other. A waiver is effective only if we give it in writing, and it applies only to the specific instance stated.

f. Entire agreement

These Terms, together with Annex A and our Privacy Policy, are the entire agreement between you and us about the App, and they supersede any prior or contemporaneous agreements, statements, or marketing materials on the same subject. If you are a Creator, your separate agreement with Stripe (Section 6(g)) is between you and Stripe and is not part of these Terms.

g. No third-party beneficiaries

Except for Apple as described in Annex A, and except for our affiliates, officers, employees, and agents under Section 15, these Terms create no rights in any third party.

h. Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us. Creators are independent parties, not our employees or agents, and have no authority to bind us.

i. Headings

Section headings are for convenience only and do not affect the meaning of these Terms.

Annex A — Additional Terms for the Apple App Store

These terms apply if you obtained the App from the Apple App Store. In this Annex, "Apple" means Apple Inc. and its subsidiaries.

These Terms are between you and us only. You acknowledge that these Terms are concluded between you and Blue Pelican Digital LLC only, and not with Apple. We — not Apple — are solely responsible for the App and its content.
Scope of licence. We grant you a non-transferable licence to use the App on any Apple-branded product that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
Maintenance and support. We are solely responsible for providing any maintenance and support services for the App, as required by applicable law or as we specify. Apple has no obligation whatsoever to furnish any maintenance or support services for the App. You can reach us at support@urbanquestapp.com.
Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our sole responsibility.
Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App's use of any framework that handles health or fitness data. These Terms do not limit our liability to you beyond what applicable law permits.
Intellectual property claims. If a third party claims that the App or your possession and use of the App infringes that third party's intellectual property rights, we — not Apple — are solely responsible for the investigation, defence, settlement, and discharge of that claim.
Legal compliance and export. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. You also agree to comply with all applicable third-party terms when using the App.
Third-party terms. You must comply with the applicable terms of any third-party agreement that affects your use of the App (for example, your wireless data plan).
Apple as third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right — and will be deemed to have accepted the right — to enforce these Terms against you as a third-party beneficiary.
Contact. Questions, complaints, or claims about the App should be directed to Blue Pelican Digital LLC at support@urbanquestapp.com or 4523 Cloverdale Loop, Hixson, TN 37343.

These Terms & Conditions are provided for general informational purposes and do not constitute legal advice.

See also our Privacy Policy and our Account Deletion page.